Shipping and Delivery Policy
Last updated: September 2025
This Shipping and Delivery Policy applies to all orders placed through www.sleepmaxx.co.uk and should be read alongside our Terms and Conditions. It is intended to provide clear information about delivery options, timeframes, and responsibilities.
1. About Us
SleepMaxx
Address: Fairlea Mill, Ellen Holme Road, HX2 6EP, United Kingdom
Email: info@sleepmaxx.co.uk
Phone: 0113 534 6417
2. Delivery Areas
We currently deliver to addresses within the United Kingdom. If delivery to certain remote or offshore locations is restricted, this will be made clear at checkout.
3. Delivery Times
- Estimated delivery times will be displayed at checkout or in your order confirmation email - Delivery times are estimates only and not guaranteed
- Delays may occur due to courier issues, adverse weather, or circumstances beyond our control
4. Delivery Charges
Delivery charges, where applicable, will be clearly shown during checkout before payment is completed.
5. Order Processing
- Orders are processed after payment has been successfully received
- Orders placed on weekends or public holidays will be processed on the next working day
6. Missed or Failed Deliveries
If delivery is attempted and no one is available to receive the goods, the courier may leave instructions for re-delivery or collection. Additional charges may apply for repeated failed delivery attempts.
7. Risk and Ownership
Risk of loss or damage to goods passes to you upon delivery. Ownership of goods passes to you once full payment has been received.
8. Delayed or Lost Deliveries
If your order is significantly delayed or appears to be lost, please contact us and we will investigate with the courier on your behalf.
9. Contact Us
If you have any questions about shipping or delivery, please contact:
SleepMaxx
Fairlea Mill, Ellen Holme Road, HX2 6EP, United Kingdom
Email: info@sleepmaxx.co.uk
Phone: 0113 534 6417